General Manager

Posted 4 months ago

Position Title:   General Manager (Full-Time, Exempt)                     


The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees while maintaining the integrity and quality standards of the property.  Responsible for effective communication across staff and with corporate office. 


Post schedules weekly, by Thursday, to ensure hotel is covered.  Create plans of back up for any unexpected absences.  Prepare to cover shifts in case that back up plan fails.  Continued and consistent recruiting and interviewing in preparation for staff shortages.

Regular attendance is required in compliance with TGC standards, as required by scheduling, which will vary according to the needs of the hotel

Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working

Must be able to convey information and ideas clearly, both oral and written

Comply at all times with TGC standards and regulations to encourage safe and efficient hotel operations

Must work well in stressful, high-pressure situations

Manage all sources of revenue to include rooms, market, vending, laundry, fees, internet and others.  Ensure all departments are profitable and maintain strong working relationships

Participate in bi weekly Revenue Management meetings to ensure focus on pricing and availability. 

Create local marketing plans and pricing strategies and get to know each market segment.  Respond quickly to changing market conditions and revise strategies accordingly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Actively participate in sales discussions, meetings and plans.  Know key account executives and business base

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Promote TGC’s philosophies and Culture throughout the hotel to both team members and guests

Manage monthly financial reports and know at all times where the hotel stands against budget

Manage human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular team member meetings

Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests

Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program

Ensure hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws

Tour the operating departments daily making adjustments as needed via departmental leads

Conduct annual performance appraisals with all staff members

Conduct daily staff meetings, and review future sales and operations efforts

Daily property walk of the hotel to ensure clean and safe environment

Weekly property walk throughs with all department heads, addressing cleanliness and repairs in various areas and maintain logs on walk throughs for follow up

Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need

Ensure timely processing of invoices by submitting daily

Actively participate in required MOD program as needed

Must be able to prioritize departmental functions to meet due dates and deadlines

Be in public areas during peak periods, greeting guests and offering assistance as needed

Must be able to work with and understand financial information and data, and basic arithmetic function

Attend meetings/training as required by management, maintain all required certification, and ensure staff is compliant with training, including emergency procedures

Ensure property is always “guest ready” and can therefore pass quality assurance inspection



Four year College Degree is preferred but not required.  Senior manager certification preferred

Required Knowledge

Previous department managerial experience required    

Experience Required             

Minimum of 5 years hotel related work experience in a leadership role

Skills & Abilities          

Strong financial knowledge and computer skills, to include Excel



Ability to speak effectively and communicate clearly

Average Hearing

Ability to hear average conversations at a standard level in an office environment

Finger Dexterity             

The employee is regularly required to use hands to type and maneuver a mouse

Average Vision          

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus with 20/20 vision (with or without the assistance of eye glasses/contacts)

Physical Strength          

The employee must occasionally lift and/or move up to 30 pounds occasionally and lift and/or move up to 20 pounds frequently, as well as stand, sit, bend, kneel, squat, and walk for long periods of time.  Long hours sometimes required, including nights and weekends


General office environment with climate control and adequate lighting.


Reasoning Ability             

Ability to deal with a variety of variables under only limited standardization. Being able to differentiate between performance standards required and performance standards not meeting requirements

Mathematics Ability

Ability to add, subtract, multiply and divide in all units of measure using whole numbers and common fractions    

Language Ability             

Ability to read, analyze, and interpret documents. Ability to communicate clearly


Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Job Features

Job Category

Hotel Management

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